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rtrufus
Practical
24 Posts |
 Posted - 08 Sep 2009 : 01:39:12
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| Running Vista Home Premium (64 bit). DHE installed to my x86 program folder, where all of the 32 bit programs go. My problem is that DHE is crashing constantly, whether editing a brand new site, or one created in 4.2. Almost anything will make it crash. For example, double clicking on an image on a page will earn me the Windows error message "Dynamic HTML Wysiwyg Editor has stopped working..." I have tired running the program as an administrator. Anyone else had this problem or have any ideas? Thanks! |
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s.dav
Site Admin
Italy
3364 Posts |
Posted - 08 Sep 2009 : 09:51:49
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Very strange; I tested it under Vista 64 without any problem.
try to disable the DEP support, maybe this help.
http://www.hexagora.com/HexUniControls/dep.htm
This link is for another program but the solution maybe is the same. |
Regards, Davide |
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rtrufus
Practical
24 Posts |
Posted - 08 Sep 2009 : 18:33:59
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Hi Davide,
I tried what you suggested but am having the same problem. Here is the error log, if it helps:
Faulting application DHWE.exe, version 4.3.0.36, time stamp 0x4a8fafdd, faulting module MSVBVM60.DLL, version 6.0.98.2, time stamp 0x4791a724, exception code 0xc0000005, fault offset 0x0000a210, process id 0x678, application start time 0x01ca30a092e72004.
Thanks. |
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rtrufus
Practical
24 Posts |
Posted - 24 Sep 2009 : 17:40:54
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Davide,
I'm still having this problem. Do you recommend that I run an earlier version of DHE? If so, which one would you suggest? I'm really dependent on DHE for three websites that I maintain, and I would like to be able to update them.
Thanks. |
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rtrufus
Practical
24 Posts |
Posted - 24 Sep 2009 : 17:53:14
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| One further update. I tried uninstalling and reinstalling 4.3.36 and running it in XP compatibility mode and as an administrator. Still no luck.[2 ?:-|] |
Edited by - rtrufus on 24 Sep 2009 17:53:58 |
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s.dav
Site Admin
Italy
3364 Posts |
Posted - 25 Sep 2009 : 08:59:30
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If you want I can send you another old version but you'll not be able to edit file created or saved with the latest version and probably you'll encounter the same problem.
This appears to be quite strange to me, in these days I'm installing Win7 64 RC on my home PC and make some tests. In the meanwhile if you want we can try to discover the problem
I'll send you a debug version that write information on a file
I need that you explain me in detail what operations you do to make the program crash.
I need only one case but detailed |
Regards, Davide |
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rtrufus
Practical
24 Posts |
Posted - 26 Sep 2009 : 22:21:16
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Hello Davide,
Could you please send me an old version, while we try and figure this out? And, yes, if you send me the debug version I will be happy to run it and send you any files you need. Do you want me to send details of the operations that make the program crash now, or after you send me the debug version?
I hope we can get this figured out, I am quite dependent on your program!
Thanks,
Ian |
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s.dav
Site Admin
Italy
3364 Posts |
Posted - 28 Sep 2009 : 09:04:59
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Ian,
yes make the program crash than let me know how you did it ;-) |
Regards, Davide |
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rtrufus
Practical
24 Posts |
Posted - 29 Sep 2009 : 06:58:47
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For example:
Open the program.
Choose create a new blank page.
Draw a standard rectangle.
Double click on the rectangle.
Crash.
Or,
Open the program.
Choose create a new blank page.
Create a standard label, ok so far...
Create another standard label and program freezes.
Basically, anything I do results in a crash or a program freeze-up. Yet, I am not having any trouble with other programs.
Let me know if there are other tests I can run.
Ian
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joneq
Super User
433 Posts |
Posted - 29 Sep 2009 : 15:29:13
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I wonder--since not everybody has this problem--does DWHE run in safe mode or if you shutdown all other running programs/unnecessary processes---I ask because I once had a problem with BSOD and program crashes and it turned out to be a security software conflict and nothing to do with any particular program by itself--just when they were running together---Mine was security software conflict but is could be any kind of software I guess
I also got this error when I tried to post this reply from windows 7 ult 64
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s.dav
Site Admin
Italy
3364 Posts |
Posted - 29 Sep 2009 : 15:31:44
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| Have you tried to temporary turn off your antivirus antispyware program? |
Regards, Davide |
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joneq
Super User
433 Posts |
Posted - 29 Sep 2009 : 16:43:16
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oh--- sorry----if that last reply was meant for me I have no problem I just forgot to delete this part of my post
I also got this error when I tried to post this reply from windows 7 ult 64
error came when I tried to post new reply without logging in and I got a "could not connect to mysql error"
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s.dav
Site Admin
Italy
3364 Posts |
Posted - 30 Sep 2009 : 09:00:47
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| joneq, but aren't we talking about D.H.W.E? You had a problem with the forum, isn't it a completely different problem? |
Regards, Davide |
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joneq
Super User
433 Posts |
Posted - 30 Sep 2009 : 15:19:38
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I went to make my post about the possibility of a software conflict without logging in and when I went to post it I got an error because I was not logged in, I copied and pasted the error with the explanation "I also got this error when I tried to post this reply from windows 7 ult 64" but later,after I discovered the error came from not being logged in, I deleted the actual error but not the explanation about wix7ult64--etc
--When you replied I did not know if it was directed at me so I just reposted to clarify.
I think we should make use of things like @sdav [or quoted text] when there is a reply to a specific person.
Sorry for confusion. I have no prob with last version of dwhe--I have not even tried it on my windows 7 ultimate 64 box--looking forward to seeing if I have any probs with V5 [today hopefully???] |
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henrib
Practical
Netherlands
48 Posts |
Posted - 01 Oct 2009 : 19:57:51
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Hi,
It is worth trying to install DHE as administrator. Make sure that you make it available for all users on your PC.
Bye,
Henri B. |
'I make websites without any knowledge about how to do that...' |
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rtrufus
Practical
24 Posts |
Posted - 03 Oct 2009 : 19:43:03
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For the record, I have tried installing the program as an administrator, running it as an administrator, running it in XP compatibility mode; everything I can think of.
Following is the Windows Problem Report:
Product
Dynamic HTML WYSIWYG Editor
Problem
Stopped working
Date
10/3/2009 10:31 AM
Status
Report Sent
Problem signature
Problem Event Name: APPCRASH
Application Name: DHWE.exe
Application Version: 4.3.0.36
Application Timestamp: 4a8fafdd
Fault Module Name: MSVBVM60.DLL
Fault Module Version: 6.0.98.2
Fault Module Timestamp: 4791a724
Exception Code: c0000005
Exception Offset: 0000a210
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Information 1: 1e44
Additional Information 2: 04bea0630f291030d869aa285e3589f4
Additional Information 3: ded1
Additional Information 4: bff4cfc4c1a4a4e3e5db41c956ce397a
Extra information about the problem
Bucket ID: 1441166668
Davide,
What would you like me to try next? I tried turning off antivirus and antispyware.
Ian
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joneq
Super User
433 Posts |
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s.dav
Site Admin
Italy
3364 Posts |
Posted - 05 Oct 2009 : 09:00:00
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| I'm using DHWE on Vista and Win7 64 bit with UAC active without any problem. |
Regards, Davide |
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rtrufus
Practical
24 Posts |
Posted - 12 Oct 2009 : 21:12:41
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| I'm not, and I wish I knew why. Is there any clue in my error report above? |
Edited by - rtrufus on 12 Oct 2009 21:14:33 |
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s.dav
Site Admin
Italy
3364 Posts |
Posted - 13 Oct 2009 : 10:57:51
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rtrufus,
can you try to install DHWE 5.0 trial on your system?
Maybe this will solve the problem, please let me know.
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Regards, Davide |
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rtrufus
Practical
24 Posts |
Posted - 13 Oct 2009 : 17:24:33
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Davide,
Yes, I tried that after uninstalling every trace that I could find of 4.3.36. I have the exact same problem with DHWE 5.0 crashing in the same ways. I suspect that since I seem to be the only person with this problem lately, that it must be some sort of conflict with my system or processes.
ian |
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joneq
Super User
433 Posts |
Posted - 13 Oct 2009 : 18:09:19
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I use this sometimes http://www.snapfiles.com/reviews/SmartClose/smartclose.html --it shuts down more than you are aware of--after it is done disconnect from the internet and disable all security prorams that are not allowed to be stopped by smartclose then try DHWE if that don't work use the program the same way but uninstall dhwe then use smartclose before re-installing DHWE..
I hope it helps----care to share what security software you are using?
I might go as far as uninstalling all the security software rebooting and trying dhwe
did you check in the event viewer when the errors started and then go to the program files and sort by date to find out what was installed after that date
my problem was with abtrusion protector and Finjan
abtrusion seems to have gone away
http://kareldjag.over-blog.com/article-243262.html
http://www.finjan.com/ |
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s.dav
Site Admin
Italy
3364 Posts |
Posted - 14 Oct 2009 : 08:56:44
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I'll give you a link for version 4.2 so you can try it.
If it works I'll check differences so maybe there is a problem of the software
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Regards, Davide |
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jbijnens
Novice
Belgium
6 Posts |
Posted - 26 Oct 2009 : 10:07:17
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Hi,
I have exactly the same problem in Vista 64 Home Premium with both DHE 4.x and DHE 5.x
It is just unusable with crashes all the time, options in dialog windows that can not be set, e.g. event properties of a button, ...
If I install the very same software in VirtualBox running XP it works fine.
Is there anything I can do I help you to find and fix this problem so it would be a bit easier to use this otherwise fantastic software package ?
Best regards,
John Bijnens |
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jbijnens
Novice
Belgium
6 Posts |
Posted - 26 Oct 2009 : 10:11:02
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Just read in another post
"I personally tested D.H.E. on my Vista 64 (without SP1) and it worked perfectly.
Try to uninstall the program, clean your registry and repeat the installation.
Be sure also to use the latest version of the program (actually 4.3)."
I'll try that. I'll install DHE and I will clean the registry with registry mechanic and ccleaner and then reinstall the software to see whether this will solve the problem.
I'll keep you informed.
Best regards,
John |
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jbijnens
Novice
Belgium
6 Posts |
Posted - 26 Oct 2009 : 10:31:08
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Sorry to say that deinstalling, cleaning the registry and reinstalling the software hasn't solved the problem.
DHE still crashes.
Best regards,
John Bijnens
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s.dav
Site Admin
Italy
3364 Posts |
Posted - 26 Oct 2009 : 14:06:20
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I'm currently working with a customer that has the same problem in order to find it.
This problem only appears in some 64 bit systems |
Regards, Davide |
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rtrufus
Practical
24 Posts |
Posted - 28 Oct 2009 : 00:21:16
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I'm glad to know that I'm not the only person this is happening to. Please let me know if there is any other information that I can provide, Davide.
Thanks,
RT |
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s.dav
Site Admin
Italy
3364 Posts |
Posted - 28 Oct 2009 : 09:02:46
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rtrufus,
the problem seems to happen only in some 64bit processors. What type of processor have you got? |
Regards, Davide |
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rtrufus
Practical
24 Posts |
Posted - 28 Oct 2009 : 21:05:21
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Davide,
My processor is Intel Core i7 CPU 920 @2.67GHz
RT |
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s.dav
Site Admin
Italy
3364 Posts |
Posted - 29 Oct 2009 : 09:30:00
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As I thought :-(
The problem appears on Core I7 CPU :-(
The problem seems to be related to the "Combo Box" control present in D.H.W.E. panels.
Can you make this test?
- Open D.H.W.E.
- Choose Help/Tips -> it should work
- Choose Help/Check For updates -> it should work
- Choose Tools/Links/Events -> it should work
- Choose Tools/Image Tips -> it should work
- On any other panel with combo box it should crash, also creating an object and pressing the F4 key should result in a crash (the property panel on the right has combo boxes)
Can you confirm?
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Regards, Davide |
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jbijnens
Novice
Belgium
6 Posts |
Posted - 29 Oct 2009 : 11:31:21
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If it can help you, I'm running (a crashing) DHE on Vista 64 on an Intel Core2 Duo T9400.
It is an Asus Notebook G50V series.
So I doubt whether the crashes are related to a Core I7 CPU.
In XP which I run in a VirtualBox on the same machine it works perfectly.
Thanks for your time and efforts to try to solve this problem. |
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s.dav
Site Admin
Italy
3364 Posts |
Posted - 29 Oct 2009 : 13:44:04
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There are also other processors having problems; in general all super new Intel 64 bit processors.
I have an E6750 Core 2 Duo 64 bit 2.66 Ghz processor with Vista and Win 7 64 and all work perfectly;
I hadn't been able to make the program crash in any way...
Is there someone who can test a debug version of my program? Maybe we'll find the problem! |
Regards, Davide |
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rtrufus
Practical
24 Posts |
Posted - 29 Oct 2009 : 21:29:44
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Davide,
I would be happy to test the debug version. If you tell me exactly what you would like me to do I will do it.
The email address in my profile is still current.
Thanks,
RT |
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s.dav
Site Admin
Italy
3364 Posts |
Posted - 30 Oct 2009 : 09:18:29
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| I sent you a private email |
Regards, Davide |
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rtrufus
Practical
24 Posts |
Posted - 31 Oct 2009 : 05:43:23
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Thanks, Davide. I sent you the debug report. Let me know if anything else I can do on this end.
Many thanks,
RT |
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Topic |
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4.3.36 Crashing in Vista
